Effective Date: 26 November 2025
GotoVPN, operated by Goto Network Limited, is committed to protecting your privacy and safeguarding your online security. This Privacy Policy explains how we collect, use, and protect information when you use the GotoVPN service.
By downloading, installing, or using GotoVPN, you agree to the practices described in this Privacy Policy and acknowledge Apple’s Terms of Service where applicable through the Apple App Store.
1. Information We Collect
No-Log Policy
GotoVPN follows a strict no-log policy. We do not monitor, track, record, or store:
• Browsing activity
• Connection logs
• IP addresses
• Online traffic or usage patterns
Your internet activity while connected to GotoVPN remains private and is not stored by us.
Minimal Account Information
GotoVPN does not collect personal information such as email addresses, phone numbers, or real names.
To create an account, users only provide:
• Username
• Password
No identity or contact information is required to use the service.
Device Information
We collect limited device-related information:
• Device ID
This information is used solely for:
• Subscription verification
• Account authentication
• Fraud prevention
Locally Generated Data
Some information may be generated locally on your device, including:
• Interaction records
• Crash reports
• Diagnostic data
This information remains on your device and is only shared with us if you voluntarily submit it, for example when requesting customer support.
2. How We Use Your Information
The limited information we collect is used strictly for the following purposes:
• Managing user accounts
• Authenticating login sessions
• Verifying subscriptions and preventing fraud
• Providing customer support
• Maintaining and improving service performance and stability
GotoVPN does not use any data for:
• Advertising
• Profiling
• Cross-app tracking
3. Payments and Billing
Payments for GotoVPN subscriptions are handled securely through:
• Apple App Store
• Google Play Store
GotoVPN does not collect, process, or store any credit card or billing information. All payment details are managed exclusively by the respective app stores.
4. Data Sharing and Disclosure
GotoVPN respects user privacy and does not sell, rent, or trade personal or device data.
Limited information may be shared only when required to maintain our services, such as subscription verification through app store platforms.
Any diagnostic or crash data that users voluntarily send is used solely for troubleshooting and service improvement.
5. Security
Goto Network Limited employs industry-standard technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or misuse.
Although no method of electronic transmission or storage is completely secure, we continuously update our security practices to maintain high security standards.
6. Data Retention
• Username, password, and device ID are retained only while the account remains active.
• If an account is deleted, all associated information is permanently removed from our systems within 30 days, unless retention is required by applicable law.
• Any diagnostic or crash data voluntarily submitted by users is deleted once it is no longer required for troubleshooting.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding the information associated with your account, including the right to:
• Access your account data
• Request corrections
• Request deletion
In-App Account Deletion
GotoVPN provides a built-in account deletion option directly within the application.
Users may delete their accounts at any time, and associated data will be removed in accordance with the retention policy described above.
Users may also contact us to exercise their privacy rights.
8. Children’s Privacy
GotoVPN is not intended for individuals under the age of 13, or the minimum legal age in their jurisdiction.
We do not knowingly collect or store information from children. If we discover that a child has created an account or submitted information, we will promptly delete it.
9. International Data Transfers
Your information may be processed in countries where Goto Network Limited operates its services, including locations outside your country of residence.
When such transfers occur, appropriate safeguards are applied consistent with applicable laws.
10. Changes to This Privacy Policy
Goto Network Limited may update this Privacy Policy periodically.
If significant changes are made, users will be notified within the application.
Continued use of GotoVPN after updates indicates acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Goto Network Limited
Hong Kong
Email: support@gotovpn.world